Refund policy

You have 30 days from receiving your order to request a return. The first 14 days are the statutory right of withdrawal for consumers (Section 5-bis of our Terms of Service); the additional 16 days are a commercial guarantee we offer on top.

To be eligible for a return, the item must:
  • be intact and in the same condition in which you received it;
  • for wines, honeys and other food products: have its seal intact and not have been opened;
  • for clothing: be unworn and have its tags;
  • be, where possible, in its original packaging.
Please provide your order number or other proof of purchase.

HOW TO START A RETURN

To start a return, email us at customers@collinedelvento.it with your order number and the items you want to return. You may also use the model withdrawal form in our Terms of Service. We will reply with shipping instructions. Returns should be sent to:

Colline del Vento
Via Umberto I, n°18
09049 Villasimius (CA) – Italy

Please send the items within 14 days of your return request. Return shipping costs are borne by you, unless the product is faulty, damaged or not what you ordered. For wine we recommend packaging suitable for shipping bottles.

FAULTY, DAMAGED OR INCORRECT ITEMS

Please check your order on receipt. If the parcel looks damaged, accept it "with reservation". If bottles arrive broken, the wine is faulty (for example, cork taint), or items are wrong or missing, email us with a few photos: we will replace the product or refund you, with all costs covered by us. Products are covered by the 2-year legal guarantee of conformity under the Italian Consumer Code.

NON-RETURNABLE ITEMS

The following cannot be returned unless faulty:

  • bottles of wine and jars of honey or other food products opened after delivery;
  • products made to measure or personalised at your request;
  • experiences and tastings booked for a specific date (the cancellation terms in our Terms of Service apply);
  • gift cards that have been used, in whole or in part. An unused gift card can be cancelled and refunded within 14 days of purchase.

Items bought on promotion can be returned within the 14-day withdrawal period; the 30-day extension does not apply to promotional items.

EXCHANGES

The quickest way to get a different item is to return the one you received and, once the return has been started, place a separate order for the new item.

REFUNDS

We refund the amount paid, including standard delivery costs, within 14 days of receiving your return request, using the same payment method as the original order. We may wait until we have received the items, or proof that you have sent them, before issuing the refund. Crediting times then depend on your bank or card issuer.

If you have not received your refund within 15 business days of returning the items, email us at customers@collinedelvento.it.

CONTACT

For any questions about returns, you can contact us at any time:

Email: customers@collinedelvento.it
Phone: +39 351 676 1870