Terms of service

SECTION 1 – ACCESS, ACCOUNT AND SALE OF ALCOHOL

Sale of alcoholic beverages. This website sells alcoholic beverages. Under Italian Law 125/2001, sales are restricted to people aged 18 or over. By placing an order you confirm that you are at least 18 years old. The courier may ask for proof of identity on delivery. If the recipient is a minor or cannot prove they are of age, the goods will not be delivered. Colline del Vento may cancel orders where it has reasonable grounds to believe they were placed by minors.

To use the Services, including accessing or browsing our online stores or purchasing any product or service we offer, you may be asked to provide certain information, such as your email address and billing, payment and shipping details. You represent and warrant that all information you provide in our store is correct, current and complete and that you have all rights necessary to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign or license your account to anyone else.

SECTION 2 – OUR PRODUCTS

We have made every effort to represent our products and services accurately in our online stores. However, the colours or appearance of products may differ slightly from how they appear on screen, depending on your device and its settings. Our wines and honeys are natural, artisanal products: vintage, colour, clarity and sensory characteristics may vary slightly from one batch to another. Such natural variations are not a lack of conformity.

Product descriptions may be updated at any time. Changes do not apply to orders already confirmed. We reserve the right to discontinue any product and may limit the quantities of any product offered to any person, geographic area or jurisdiction, on a case-by-case basis.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. Colline del Vento reserves the right to accept or decline the order, for example if a product is unavailable, in the case of an obvious pricing error, or where shipping restrictions apply to the destination country. The contract is concluded when we send you the order confirmation email. Payment must be received and processed before the order is accepted. If we do not accept, modify or cancel your order, we will let you know using the email address or phone number provided and refund in full any amount already paid.

Returns and refunds are governed by Section 5-bis (Right of withdrawal) and our Refund Policy.

You confirm that purchases are for personal or household use and not for commercial resale. For trade purchases (restaurants, wine shops, distributors) please contact us at customers@collinedelvento.it.

SECTION 4 – PRICES AND BILLING

Prices, discounts and promotions may change over time. The price charged for a product or service will be the price in effect when the order is placed, as shown in the order confirmation email. Prices are in euros and include VAT. Shipping costs are shown separately at checkout before you confirm your order. For shipments outside the European Union, customs duties, excise taxes or import charges may be levied by the destination country and are payable by the recipient unless otherwise stated.

Prices on our online stores may differ from those offered at our estate or in stores operated by third parties. We may from time to time offer promotions governed by specific terms. If the terms of a promotion conflict with these Terms, the promotion terms prevail, without prejudice to consumer rights.

You agree to provide current, complete and accurate purchase, payment and account information and to update it promptly, so that we can complete your transactions and contact you when needed. You confirm that you are authorised to use the payment method you choose.

SECTION 5 – SHIPPING AND DELIVERY

Shipping times and costs are shown on our Shipping page and at checkout before you confirm your order. Delivery times are indicative. Unless otherwise agreed, delivery takes place within 30 days of the conclusion of the contract. If delivery has not taken place within that period, you may set us an appropriate additional period; if that also expires without delivery, you may terminate the contract and obtain a full refund (Article 61 of the Consumer Code).

If you buy as a consumer, the risk of loss of or damage to the goods passes to you only when you, or a third party indicated by you other than the carrier, take physical possession of the products (Article 63 of the Consumer Code). If the carrier was chosen by you and not offered by us, risk passes on delivery to the carrier.

On receipt, please check that the packaging is intact. If the parcel appears damaged, accept it "with reservation" and email us within 7 days, ideally with photos, at customers@collinedelvento.it: this helps us handle the claim with the carrier. This notice does not limit your statutory rights in any way.

SECTION 5-BIS – RIGHT OF WITHDRAWAL

If you buy as a consumer, you may withdraw from the contract without giving any reason within 14 days of the day on which you, or a third party indicated by you, receive the products. To exercise your right of withdrawal, send us a clear statement by email to customers@collinedelvento.it or by post to Colline del Vento, Via Umberto I n°18 – 09049 Villasimius (CA), Italy. You may use the model withdrawal form below, but it is not mandatory.

Products must be returned within 14 days of notifying us of your withdrawal. The direct cost of returning the goods is borne by you. We will refund all payments received from you, including standard delivery costs (but not any extra costs arising from a more expensive delivery method you chose), within 14 days of receiving your withdrawal notice. We will use the same means of payment you used for the purchase, unless otherwise agreed, at no cost to you. We may withhold the refund until we have received the products back or you have supplied proof of having sent them, whichever is earlier. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Under Article 59 of the Consumer Code, the right of withdrawal does not apply to:

• bottles of wine and sealed jars of honey or other food products that have been opened after delivery, as they are not suitable for return for health protection or hygiene reasons;
• products made to measure or clearly personalised at your request;
• leisure services (experiences, tastings, events) where the contract provides for a specific date or period of performance.

Model withdrawal form
To: Colline del Vento, Via Umberto I n°18 – 09049 Villasimius (CA), Italy – customers@collinedelvento.it
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods/services (*): …
Ordered on (*)/received on (*): …
Name of consumer(s): …
Address of consumer(s): …
Signature of consumer(s) (only if this form is sent on paper): …
Date: …
(*) Delete as appropriate.

SECTION 5-TER – LEGAL GUARANTEE OF CONFORMITY

All products sold to consumers are covered by the legal guarantee of conformity under Articles 128 et seq. of the Consumer Code, for defects that become apparent within 2 years of delivery. If a product is faulty, damaged or different from what you ordered, contact us at customers@collinedelvento.it: we will replace it at our expense or, where that is not possible, refund you. This includes, for example, bottles that arrive broken or wine with obvious faults (such as cork taint).

SECTION 5-QUATER – WINE CLUB (SUBSCRIPTIONS)

Wine Club subscriptions include one shipment every 6 months at the price shown on the product page, charged automatically to your registered payment method and renewed automatically at the end of each period. You can cancel at any time by emailing customers@collinedelvento.it. Cancellation takes effect from the next renewal if we receive it before the billing date; shipments already charged remain payable. The right of withdrawal in Section 5-bis applies to the first shipment and runs from its receipt. If the subscription price changes, we will notify you at least 30 days in advance and you may cancel free of charge before the change applies.

SECTION 5-QUINQUIES – EXPERIENCES AND TASTINGS AT THE ESTATE

This section applies to experiences (visits, tastings, events) booked and paid for through this website. A booking is confirmed once payment is received.

Cancellation by the customer: up to 72 hours before the start, full refund or free change of date; between 72 and 24 hours before, free change of date or a 50% refund; less than 24 hours before or in case of no-show, no refund.

Cancellation by us: we may cancel or reschedule an experience due to bad weather, force majeure, or if the minimum number of participants (where stated) is not reached. In these cases you may choose between a new date and a full refund.

Minors and alcohol: minors may take part if accompanied by an adult, but will not be served alcoholic beverages. We may decline to serve alcohol to anyone who appears intoxicated.

Allergies and dietary requirements: please tell us when booking. We will do our best to accommodate them but cannot guarantee the complete absence of traces of allergens.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection and arrangement thereof, are owned by Colline del Vento, its affiliates or licensors and are protected by Italian, European and international trademark, copyright and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on the Services without our prior written consent. Except as expressly provided in these Terms, nothing herein grants or shall be construed as granting a licence or other rights under any patent, trademark, copyright or other intellectual property of Colline del Vento, Shopify or any third party. Unauthorised use of the Services may constitute a breach of applicable intellectual property laws. All rights not expressly granted in these Terms are reserved by Colline del Vento.

Colline del Vento's names, logos, product and service names, designs and slogans are trademarks of Colline del Vento or its affiliates or licensors. You may not use such trademarks without Colline del Vento's prior written permission. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are the trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS

You may be given access to customer tools offered by third parties as part of the Services, which we do not monitor and over which we have no control or influence. Such tools are provided "as is" and their use is subject to the terms and conditions of the relevant providers, which we encourage you to read.

We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be considered part of the Services and are subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third-party functionality). We are not responsible for the content or accuracy of any third-party materials or websites you choose to access, nor for any products, services or content purchased or used on such websites. Please review the policies and practices of third parties carefully before engaging in any transaction. Complaints, claims, concerns or questions regarding third-party products and services should be directed to the third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Colline del Vento is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases in our store are made directly with Colline del Vento, which is solely responsible to you for them. Shopify is not a party to the contract of sale between you and Colline del Vento.

SECTION 10 – PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in a country other than the one where you reside, in order to provide the services to you. Please review our Privacy Policy for more details on how we, Shopify and our partners use your personal information.

SECTION 11 – FEEDBACK AND REVIEWS

If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, reviews, proposals or other content (collectively, "Feedback"), you grant us a non-exclusive, royalty-free, worldwide licence, for the duration of the relevant rights, to use, reproduce, publish and display such Feedback for the purpose of operating, improving and promoting the Services. We will publish reviews fairly and non-selectively, without altering their meaning.

You confirm that your Feedback is truthful, that you have the rights needed to share it, and that you have disclosed any compensation or incentive received in connection with it. We are not obliged to keep Feedback confidential, to pay for it or to respond to it.

We may remove Feedback that is unlawful, offensive, threatening, defamatory, obscene, or that infringes third-party rights or these Terms. You may not use a false email address, pretend to be someone else, or otherwise mislead us or third parties as to the origin of any Feedback.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct them at any time. If an obvious error (for example, a clearly wrong price) affects an order already placed, we will contact you: you may confirm the order on the correct terms or cancel it and receive a full refund.

SECTION 13 – PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly:

• (a) for any unlawful or harmful purpose;
• (b) to violate any applicable national, European or international law, regulation or provision;
• (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
• (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or harm any of our employees or any other person;
• (e) to transmit false or misleading information;
• (f) to send, knowingly receive, upload, download, use or re-use any material that does not comply with these Terms;
• (g) to transmit, or procure the sending of, any advertising or promotional material, including any junk mail, chain letter, spam or any other similar solicitation;
• (h) to impersonate or attempt to impersonate any other person or entity;
• (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which may harm Colline del Vento, Shopify or users of the Services, or expose them to liability.

In addition, you agree not to:

• (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services;
• (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services;
• (c) collect or track the personal information of others;
• (d) spam, phish, pharm or pretext on the Services;
• (e) use any robot, spider, scraper, data mining or extraction tool, automated device or process, artificial intelligence tool (such as agentic AI) or other automated means to access the Services, except as permitted by Section 14;
• (f) interfere with, bypass or circumvent any security or authorisation features, robot exclusion headers or other measures we take to restrict access to the Services.

In the event of a serious or repeated breach of these Terms, we may suspend or deactivate your account, notifying you accordingly. Orders already confirmed and paid remain valid, unless the breach relates to those orders.

SECTION 14 – AGENTS

14.1 This section (Agent Terms) applies if you use, permit, enable or cause the deployment of an Agent to access, use or interact with the Services. An "agent" means any software or service that takes autonomous or semi-autonomous actions on behalf of, or at the instruction of, any person or entity and that may run on behalf of, or by means of, that person's device, without direct supervision.

14.2 No Agent may access, use or interact with the Services unless it identifies itself and operates at all times in strict compliance with the requirements of Section 14.4 below. In addition, no Agent may access, use or interact with the Services if we have requested that the Agent refrain from accessing, using or interacting with any service.

14.3 We may set limits, including through technical measures, on the manner and conditions under which an Agent may access, use and interact with the Services.

14.4 Agents must:

• (i) in all HTTP/HTTPS requests, identify that the request comes from an Agent and state the Agent's name by including the following in the request's user-agent string: "Agent/[agent name]";
• (ii) not conceal or obscure the fact that any access, use or interaction comes from an Agent, for example by (a) mimicking human behaviour and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from human use;
• (iii) answer truthfully any question or prompt intended to determine whether interactions come from a human or a computer;
• (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify or control whether and how Agents access, use or interact with the Services.

14.5 The age requirement in Section 1 also applies to orders placed through an Agent: the confirmation of being at least 18 years old is given by the person on whose behalf the Agent operates.

SECTION 15 – TERMINATION

You may stop using the Services at any time. We may end your access to the Services in the cases set out in Section 13. Orders already concluded and amounts owed up to that point are unaffected.

Following any termination, the following sections will continue to apply: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy and any other provision that by its nature should survive termination.

SECTION 16 – WEBSITE INFORMATION AND AVAILABILITY

General information published on the website (for example, editorial content, food pairings or notes on the territory) is provided for information purposes. Descriptions of the products you buy, however, form part of the contract and are covered by the legal guarantee of conformity.

We do our best to keep the website available and secure, but we cannot guarantee that it will always operate without interruption or errors, for example during maintenance or for reasons beyond our control.

SECTION 17 – LIMITATION OF LIABILITY

To the extent permitted by law, Colline del Vento is not liable for indirect damage or damage that was not foreseeable when the contract was concluded, nor for temporary interruptions of the website due to maintenance or causes beyond its control.

These limitations do not apply in cases of wilful misconduct or gross negligence (Article 1229 of the Italian Civil Code), nor to personal injury. Nor do they limit the rights granted to consumers by law, in particular the legal guarantee of conformity (Articles 128 et seq. of the Consumer Code) and liability for defective products (Articles 114 et seq. of the Consumer Code).

SECTION 18 – INDEMNIFICATION

If, in using the Services, you breach these Terms, the law or the rights of third parties (for example, by posting unlawful content or using someone else's data), you are liable to Colline del Vento for the resulting damage, in accordance with the general rules of liability under Italian law.

SECTION 19 – SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service; such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.

These Terms of Service and the policies we publish on this website constitute the entire agreement between you and us regarding the Services.

Where the meaning of a clause is unclear, the interpretation most favourable to the consumer prevails (Article 35 of the Consumer Code).

SECTION 21 – ASSIGNMENT

You may not assign this agreement or any of your rights or obligations under these Terms without our prior written consent. We may assign the contract to an entity that takes over the business of Colline del Vento, provided this does not reduce the protections in your favour.

SECTION 22 – GOVERNING LAW AND JURISDICTION

These Terms are governed by Italian law. If you are a consumer resident in another European Union country, you retain the protection of the mandatory provisions of the law of your country of residence.

For disputes with consumers, the court of the consumer's place of residence or domicile has jurisdiction (Article 66-bis of the Consumer Code). For disputes with non-consumer customers, the Court of Cagliari has exclusive jurisdiction.

If you are a consumer, you may also refer a dispute to an alternative dispute resolution (ADR) body listed by the competent authorities under Articles 141 et seq. of the Consumer Code.

SECTION 23 – HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms of Service.

SECTION 24 – CHANGES TO THE TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We may update these Terms to reflect changes in the law, the Services or our organisation. Each order is governed by the version of the Terms in force when it was placed. For ongoing subscriptions, we will notify you of material changes at least 30 days in advance and you may cancel free of charge before they take effect.

SECTION 25 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to customers@collinedelvento.it.